When plans change

Flight disruption action card

Organize your next steps after a delay, cancellation, denied boarding or baggage problem, with direct links to official passenger help.

Keep the next steps clear

What happened?

This card organizes next steps. It does not track your flight, decide which law applies, calculate compensation or submit a claim.

Ask the airline for the reason for the delay and your available travel and assistance options.
Keep your itinerary, boarding pass and the airline’s messages. Note the actual times and explanations you receive.
Keep receipts for any expenses. Ask the airline what it will cover; reimbursement is not guaranteed.
Contact the airline in writing through its official complaint channel. Keep your request, reference number and reply.
Check the relevant authority’s current rules, scope and deadlines below. Follow its escalation process if the airline does not resolve the issue.

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Checks stay on this page and disappear when you leave or reload. No flight number, booking reference or claim documents are collected.

Start with official help

Which rules apply depends on the route, operating airline and circumstances. These links explain their scope and complaint process. For another country, consult its aviation authority.

Sources checked September 29, 2026

Want help with a flight claim?

You can complain directly to the airline yourself. If you want a company to assess a delay, cancellation or denied-boarding claim, review the optional AirHelp service and its fees. Baggage complaints should follow the airline and authority process above.

Review optional claim help