When plans change
Flight disruption action card
Organize your next steps after a delay, cancellation, denied boarding or baggage problem, with direct links to official passenger help.
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This card organizes next steps. It does not track your flight, decide which law applies, calculate compensation or submit a claim.
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What could apply to your flight?
A refund and compensation are different. These amounts depend on eligibility; a delay alone does not guarantee payment. Which country's rules apply follows the flight itself: the route and the operating airline, not your citizenship. Weather can take compensation off the table while rebooking and care duties stay in place, and these rights never depend on buying travel insurance.
Canada · amounts in CAD
For eligible delays/cancellations within airline control, not required for safety, with notice 14 days or less before departure. Claim in writing within one year.
| Arrival delay | Large airline | Small airline |
|---|---|---|
| 3 to under 6 hours | 400 | 125 |
| 6 to under 9 hours | 700 | 250 |
| 9 hours or more | 1000 | 500 |
European Union
Covered flights may qualify for €250, €400 or €600 depending on route and arrival delay. Some long-haul arrivals 3–4 hours late qualify for €300. Extraordinary circumstances and other exceptions apply.
Official rules and eligibility ↗United States
Cancelled or significantly changed flights can qualify for a ticket refund if you decline alternative travel and credits. A scheduled arrival change of at least 3 hours domestically or 6 hours internationally is one qualifying condition. A refund is not extra compensation.
Official rules and eligibility ↗Official sources
Sources checked
Need a stay near your airport?
Ask the airline about assistance before paying for a room. Search your airport or city below, then check the exact address, check-in hours, transfer and cancellation terms.
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Start with official help
Which rules apply depends on the route, operating airline and circumstances. These links explain their scope and complaint process. For another country, consult its aviation authority.
- Canada: Canadian Transportation Agency
- European Union: Your Europe
- United States: Department of Transportation (English)
Sources checked
Want help with a flight claim?
You can complain directly to the airline yourself. If you want a company to assess a delay, cancellation or denied-boarding claim, review the optional AirHelp service and its fees. Baggage complaints should follow the airline and authority process above.
Review optional claim help